1. We sell recycled natural & lab-grown melee as two separate lines, and they're never mixed. Every diamond is tested on the De Beers Synth Detect machine before it goes into stock, so we know exactly which is which. If a diamond sold to you as natural ever turns out to be lab-grown, you can return it to us for a full credit.
2. Melee that has been invoiced must be returned within 30 days of the invoice date, or it will be subject to a $50 restocking fee.
3. Melee memos are 7 days. We don't offer long-term melee memos. After 7 days, the diamonds should be purchased or returned.

1. All of our certified diamonds are graded and certified by GIA.
2. Our GIA certified diamonds are listed on RapNet with both the memo price and the cash price. We don't negotiate or take offers on our diamonds.
3. To receive the cash price, payment must be received within 7 days of the memo date. After 7 days, purchased diamonds are invoiced on 30-day terms.
4. Certified diamond memos are 7 days. We don't offer long-term memos for certified diamonds. After 7 days, the diamonds should be purchased or returned.
5. Original GIA certificates are released once the diamond has been purchased and invoiced.

1. All estate jewelry items are sold "as is" without any express or implied warranties or guarantees. This means you assume any risks associated with the purchase and use of the item, including any risks arising from defects or damage.
2. Estate jewelry may have wear, damage or other defects that aren't visible or apparent at the time of sale. We want to be transparent about any potential defects, so please ask us any questions you have before you buy.
3. You have 30 days from the date of sale to return the item if you're not satisfied.
4. If your item needs repair and can be repaired, our expert jewelers will be happy to repair it at our wholesale cost, plus inbound and return shipping charges.
5. Diamond and colored gemstone weights shown on our website or in our literature are estimates and may vary from the actual weight. We can't be held responsible for any discrepancies in the actual weight of the stones.

1. All closeout jewelry items are sold "as is" without any express or implied warranties or guarantees. This means you assume all risks associated with the purchase and use of the item, including any risks arising from defects or damage.
2. Closeout jewelry may have wear, damage or other defects that aren't visible or apparent at the time of sale. We want to be transparent about any potential defects, so please ask us any questions you have before you buy.
3. You have 30 days from the date of sale to return the item if you're not satisfied.
4. If the item is damaged, or needs refurbishment due to normal wear and tear (and can be repaired), we'll contact the original manufacturer and try to arrange a free repair on your behalf. If the original manufacturer won't repair the item for any reason, White Pine Wholesale isn't responsible for any costs.
5. If your item can be repaired but the original manufacturer won't repair it for free, our expert jewelers will be happy to repair it at our wholesale cost, plus inbound and return shipping charges.

1. During the first year after purchase, provided the item has only been subject to normal wear and tear, it's covered by our one-year limited warranty against manufacturing defects.
2. Warranty repairs are subject to White Pine Wholesale's inspection and sole determination, and expressly exclude coverage for excessive wear and tear, physical or accidental abuse, loss and theft.
3. Our one-year limited warranty doesn't entitle the customer to a refund of any kind.
4. Repairs or alterations made to the item after purchase by any jeweler other than White Pine Wholesale, or warranty service performed by anyone other than White Pine Wholesale, will void this warranty, as we can't guarantee the quality of that work.
5. If the item is damaged, or needs refurbishment due to abnormal wear and tear (and can be repaired), our expert jewelers will be happy to repair it at our wholesale cost, plus inbound and return shipping charges.
6. Warranty coverage is available only to the business that purchased the covered product directly from us, and is not transferable.
7. White Pine Wholesale disclaims any liability for consequential or incidental damages for breach of written or implied warranty of any item, including merchantability or fitness for a particular purpose. Our warranty gives you specific legal rights, and you may also have other rights, which vary from state to state. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply.

1. White Pine ships all items via FedEx, either Overnight for $40 or 2nd Day for $20. 2nd Day is only available for packages valued under $1,000. All packages are fully insured.
2. Canada & UK shipments are $60 for Economy (3–5 days) or $120 for Priority (1–3 days). Shipping to all other international destinations is quoted per order.
3. Customers are responsible for shipping charges on purchases.
4. White Pine doesn't supply return shipping labels. Customers are responsible for shipping and insuring all products being returned.

1. Payments are due as specified on the invoice, calculated by taking the invoice date and adding the number of days in the terms section of the invoice.
2. Payment methods. Payments can be made by:
   • Check
   • ACH: on request, at no charge, we can send a QuickBooks link for payment by electronic check
   • Credit card: on request, we can send a QuickBooks link for payment by credit card. Credit card payments are subject to a 3.5% fee
   • Bank wire: the customer is responsible for any bank charges on wire transfers
3. Late payments. Invoices not paid by the due date are subject to:
   • A late fee of $50 per invoice
   • Interest accruing from the due date at 1% per month
   • All of our reasonable collection costs, including attorney and collection agency fees

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